Skip to main content

Obtain Technical Support

When you need technical support or have inquiries related to using Max-Optics, you can follow these steps to obtain support and write a request for assistance:

Clearly State the Issue or Requirement:​

Describe the issue or requirement concisely. Use clear language to explain the specific support you are seeking.

Provide Detailed Information:​

Provide as much relevant information as possible about the issue, such as error messages, steps taken, software version, operating system, etc. This will assist the support personnel in analyzing and diagnosing the problem.

Include Screenshots or Log Files:​

If applicable, attach relevant screenshots or log files to supplement the problem description. These visual aids provide additional context and facilitate the identification and resolution of the issue.

List Attempted Solutions:​

If you have already attempted some solutions without success, mention them in your request. Provide details of the steps you have taken and the outcomes. This will help the support team understand the efforts you have already made and avoid repetition.

Others:​

If you have other suggestions for designing software features or optimizing physical modules, we look forward to talking to you. Please contact our customer support team.

Contact Information:

Trademark:

"ManGuang" and "Max Optics" are registered trademarks of Shanghai Max-Optics Information Technology Co., Ltd. Other product or brand names may be trademarks or registered trademarks of their respective owners.

Patent:

Shanghai Max-Optics Information Technology Co., Ltd. products are protected by one or more patents. For more information, please visit https://www.max-optics.com/